Careers 2024

Job Summary:

We’re a company that helps catering companies simplify manual processes for better organization and cost control.
We’re a team united by our shared values of challenging the status quo, humbleness, innovation, respect, fairness,
reflection, and just making things happen!

Total Party Planner is an industry leader focusing on designing software for the catering industry. For the past 23
years we have been delivering exceptional solutions to challenging business problems. With our fast-growing staff
of approximately 16, TPP helps clients across the entire US and Canada. We also serve international markets such
as Australia, New Zealand, and South Africa. Our clients rely on our product to run their operations and is
considered “mission critical”.

The QA role is the glue of the TPP Engineering Team. By rigorously testing each ticket (via a combination of
hands-on testing and automated systems), we can ensure that TPP is a smooth and effortless experience for our
clients each time we release new features! You will constantly be collaborating with various departments, including
Engineering, Product, and Client Care, which provides a great opportunity to learn each aspect of our diverse
company!

This role at Total Party Planner will amplify your career. Our team is committed to helping you develop your skills,
and with the lead of incredible mentors, we promise you will grow, learn, and make a difference.

Primary Responsibilities:
● Execute existing testing structure (including manual and automated testing suites)
● Troubleshoot issues and suggest corrections (internal & external ticket submissions)
● Communicate effectively with Product Lead, Engineering and Client Care Departments
● Work well in both a team and individual environment
● Ensure product meets specifications and standards of excellence
● Focused testing on an individual tickets, while keeping the big picture in mind
● Prioritize testing of most user-crucial issues

Skills:
● Advanced computer literacy
● Experience with software development tools
● Excellent written and oral communication skills
● Critical thinking
● Attention to detail
● Autonomous Multi-tasking & prioritization

Experience:
● 4 year college degree in computer science or equivalent
● 1 to 2 years practical quality assurance experience

Success factors/job competencies:
● Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as
challenging; not fearful of action with a minimum of planning; seizes more opportunity than others.
● Deals with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act
without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and
uncertainty.
● Collaboration – Actively and consistently seeks to work cooperatively with others, inside and outside the
organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage
information, and achieve results. Serves as a collaboration catalyst that motivates others to want to
collaborate as well.
● Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external
customers; gets first-hand customer information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective relationships with customers and gains
their trust and respect.
● Emotional Intelligence – Has the ability to perceive emotions of non-verbal signals of others, reason with
emotions to promote thinking and cognitive activity, understand emotions by interpreting the cause of
others’ emotions and what it may mean, and manage emotions by having the ability to regulate emotions
of self and react and respond appropriately to the emotions of others.
● Intellectual Horsepower – Is bright and intelligent; deals with concepts and complexity comfortably;
described as intellectually sharp; capable, and agile.
● Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to
change; analyzes both successes and failures for clues to improvement; experiments and will try anything
to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.
● Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions;
probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks
beyond the obvious and doesn’t stop at the first answers.
● Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of
the top performers; very bottom line oriented; steadfastly pushes self and others for results.
Physical demands and work environment:

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use
hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.
Employee must occasionally lift and/or move up to 15 pounds.

EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants
for employment and prohibits discrimination and harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable
accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to
participate in the job application or interview process, to perform essential job functions, and/or to receive other
benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.